I recently had some electrical work done at home and ended up worrying myself about some of the wiring that I wasn't 100% sure about. My home was built in the '90s, and as a result, my fuse box etc. aren't quite as up to date as they should be. I rang Paul late on a Sunday evening hoping to get some expert advice (and a second opinion), and he couldn't have been more professional, understanding and reassuring. He listened carefully to my concerns and agreed that they were valid - but then went on to explain how they ultimately weren't anything to worry about. He could have easily booked me in for a visit and charged me for an emergency callout, but instead he was kind enough to talk through my concerns and offer the reassurance I needed. We ended up chatting about a few other things in relation to the original issue, and I never once felt like he was trying to get me off the phone or sell me anything. I ended the call satisfied I'd spoken to someone who knew exactly what they were talking about, and I immediately saved his number in my phone. Next time I have an electrical emergency, or need any electrical work done at all for that matter, he will be the first person I call. Thanks again, Paul!