Arriving home from holiday to no electric. Contacted Paul & Kate via an agency after search for emergency help. After booking received call from Kate saying they were on their way and how long they would be, very reassuring. Arrived and set to work to track down the cause. They were thorough and kept advising on progress. They were positive at all times. After much checking they tracked the issue to a damaged cable in the kitchen, which was quickly repaired. They then tidied up and put all back to the way it was. Greatly appreciated would recommend strongly.